Web

You are currently browsing the archive for the Web category.

MADD is holding a “virtual candlelight vigil” this holiday season that is rather unique and meaningful. The idea here is fairly simple and straightforward:

MADD will be holding an online candlelight vigil during the Holiday Season when you can light a ‘virtual candle’ and submit a tribute message to a loved one or friend impacted by drunk driving. You can even have the tribute emailed to the person or family being honored.

Reading through a number of tribute messages left me speechless and numb.  Here is one example:

MADD Tribute 

 

 

 

 

 

What does this campaign have to do with fundraising?  My guess is fairly little in the immediate sense of the word (although MADD may see it as an email capture strategy.)  However, this campaign creates a powerful experience for those left behind and living in the aftermath of such a tragic event.  Memories need to be kindled and re-kindled and this campaign helps light the spark. 

  • It might seem obvious that charitable work or donations to a cause are good things for small companies to do - they need to show their communities they care about their neighbors. So, what about the ones who purposefully pair their altruism with hopes of
  • The Intelligence Group’s trend analyst highlights four campaigns and companies that are pushing the envelope of promotional strategy by going with the flow of recent online trends.
  • A recent eye-tracking study conducted by the Nielsen Norman Group found Internet users avoid viewing banners. They do, however, pay attention to text ads, such as those used in paid search.

I’ve added a widget to the sidebar of this blog as sort of an experiment.  Some of my friends at nonprofit organizations believe that it’s just too darned hard, too complicated and not worth the effort to ask current supporters to fundraise on their behalf via the online medium.  That is, the technology just isn’t quite “there” yet; that it’s not a priority given all of the other opportunities on the plate; that, although it’s a good idea, it’s not a GREAT idea.  There’s just bigger fish to fry.

I totally understand.  And yet, I have a few minutes of spare time on my hands (yeah, right) and with some help from friends, ah heck, why not just try.  I figure there is so much great, valuable information out there.  For example, Beth’s Blog has been educating us on widgets all this month.  Her post, “Let’s Go Widget Shopping!” along with her interview with Michael Stein (An Interview with Michael Stein) are must-reads on the subjet of giving this business of fundraising into the hands of donors passionate about their causes.  I have always believed that donors are more generous and more passionate than we know. 

And then, just when I thought I could hide, doesn’t Mr. Don’t Tell the Donor himself publish a post asking for donations so that he could have the funds to add more value to this world of ours.   I love it.

Chip In 

Both great bloggers mentioned (and are using) ChipIn. From the website: “ChipIn is a Web-based service that simplifies the process of collecting money from groups of people. We make this process quick, easy, and secure, and we provide organizers with numerous ways to get the word out about their ChipIn event.”  Is it quick?  Is it easy? Is it secure?  I thought I’d give it a try.

Literally, within a few minutes my “ChipIn Event” was up and running.  I decided I would try to raise $400 so that I could purchase 10 pigs for 10 African children.  And I’d try to to it by Christmas Day.  Creating the ChipIn widget was fairly easy and it certainly was quick. 

Of course, I have a plan to use my sphere of influence to help. As part of that plan, I’m asking you.  I realize you may not know me but you do know about children in need and you do know World Vision. Please give to my “10 Pigs For 10 Kids” Christmas Campaign for World Vision.  Not only do I want to help children, I also want to prove to my friends that maybe, just maybe this idea of the Participant Fundraising is something to seriously consider. 

I know a story of a woman in Calgary, Alberta Canada.  Her two sons were killed in a car accident a number of years ago. One of those events in life in which there are no answers, no reason, nor rhyme.   The death of her sons left with a gaping hole in her heart as large and lonely as a vacant lot.  So she picked herself up from the ruins and did something about it.  She set up a memorial fund and started cooking Christmas dinner for friends and family.  When dinner was over, she asked them to donate to the fund.  That was 22 years ago. Well, this past year, she served 1,500 turkey dinners under a big-top tent and raised thousands of dollars for the local homeless shelter.  She covered that ugly vacant lot with a huge beautiful tent. 

I think that’s what ROI really means, Return on Influence.

Max Kalehoff has written an excellent article for OnlineSpin, a Media Post Publication and as a post in his blog. “Ten Trends in Transforming Marketing Measurements” explores what marketing via the new media will mean for data-driven, response oriented advertising (and fundraising, of course) campaigns.  Here are excerpts from the article:

1. Digital network adoption. Mass adoption of the Internet and digital networks is fundamental, if obvious. Their impact on how we share and manage information is now perhaps the most significant influence on the evolution of metrics, among all that follow.

2. Attention erosion. Our networked society has resulted in massive increases in consumer choice and, from a marketer perspective, an erosion of attention. Many economists postulate that we’re undergoing a transition away from an economy based on shelf space to one based on attention scarcity.

3. Speed of measurement. The near-real-time intelligence delivery that characterized the Bloomberg terminal is permeating nearly all facets of marketing measurements. Even if measurements are not delivered instantaneously in a slick, colorful dashboard, the expectation of faster data and actionable insights is growing. Speed is a competitive advantage.

4. Democratization of data and analytics. There was once a time when access to vast piles of market-research data and processing power was contingent upon huge budgets. While that’s still true in many cases, digital networks have made more data more accessible–even sometimes to the point of open-source or free.

5. Observational measurements. In digital networks, people often passively emit both anonymous and identifiable gestures, whether it’s visiting a Web site, programming a TiVo, commenting in a public discussion forum or a host of other activities.

6. Unstructured data. Included with the arrival of observational measurement is analysis of unstructured data. From news stories to discussion forums to blogs to multimedia-sharing sites, people increasingly publish data abundant with insights and trends.

7. Beyond demographics. Traditional demographics–like gender and age–will always be important, but observational techniques are helping marketers to understand and segment their customers in new ways.

8. Customer-centric measurements and planning. The trends above have one thing in common: customers increasingly are at the center of the universe, versus companies, brands, products or media.

9. Data integration comes of age. With more customer and data touch points come the need for more data integration and better market modeling.

10. Reevaluating relationships with whom and what we measure. Finally, as consumers become more empowered, the disciplines of measurement and research will increasingly cater to them (just as marketers are doing in general).

I recently discovered an excellent blog by Steve Borsch, “Connecting The Dots.”  Steve’s thoughtful and informative blog is dedicated to “Guidance, Insight and Ideas in a Time of Accelerating Change.”  My take is that Steve’s blog accomplishes his mission statement to perfection. 

Here’s why I’ve dedicated a post to Connecting the Dots.  Steve has written a FREE REPORT, “Rise of the Participation Culture.”  This report is “a high-level trend overview for strategists, leaders and marketers on why the Internet and a new wave of Web applications have been embraced by a tech-savvy generation and spawned a culture of participation.” 

Participation Culture

Simply put, this report is the BEST primer I have ever read on the history of Web 2.0, Social Media and the related applications for any organization seeking to use this new media to further profit and NONPROFIT objectives. 

From the site itself, here’s a more detailed introduction to the report:

In the following pages, the three pillars which have already enabled the Rise of the Participation Culture will be examined:   1) Internet as a Platform: We will observe how core industry standards, hosted application developers and other technologies have already coming together to form ‘the perfect storm’ of enablers that Tim O’Reilly has called “the emergent Internet operating system.” This convergence has also been dubbed Web 2.0.   2) Participation Applications: We will discuss a few of the most powerful emerging applications — and trends - occurring, which have already created a myriad of compelling reasons for people to invest energy, effort, time and money into them.   3) We will present an overview of the People who use and rely on Web 2.0 in order to understand the demographic and psychographic makeup of those driving this culture of participation   4) Lastly this report will consider What’s Next as we acknowledge today’s Participation Culture trends and forecast what we might expect going forward.

Why do I think this is important?  The face of fundraising is a-changin’ and we will need to incorporate new concepts, new ideas, new strategies and new media if we are to do our best.  My career has been built on the back of a “nonprofit to donor” communications strategy.  That is, my client needs to raise funds, a strategy is then developed and the appropriate advertising/fundraising tactics (mostly traditional) are executed and measured against objectives.  The idea is generated FROM the charity TO the donor or prospective donor.  Do I think this will all go away?  Absolutely, absolutely not.  These principles are timeless, basic, foundational, measurable.

And yet we are beginning to see, with even greater clarity, how critical, important, powerful and increasingly more simple it is to have donors raise support our behalf.  Isn’t this just good ‘ol event or corporate or “friend-get-a-friend” fundraising?  Yes, it’s that and yet much more.  After all, isn’t a Porsche just another car?  ‘Nuff said.

Participation Fundraising happens 24 hours a day, 7 days a week.  Participation Fundraising uses the tools of New Media (and old) to spin the flywheel of charitable support faster, with more inertia and will less effort. Participant Fundraising doesn’t need gobs of expense budget. Tell me again, how much did Dove’s spend on the Evolution viral video?  Participant Fundraising won’t require 6-month leadtimes. All of this, and more, will allow Participant Fundraising to play a larger, more significant role in the diversified fundraising mix. 

And yet there are cautions and things we gotta figure out.  Blogger’s Blog writes:

The problem for companies hoping to make a viral video is that most of them won’t work and it is getting more and more difficult every day to find success with viral videos. Simple ideas like the Subservient Chicken won’t work as well because everyone has already seen this idea used several times by now. The These Days blog explains viral marketing can be complex.

Nobody understands how online viral marketing really works. Worse: ever since big brands discovered its power, it’s becoming harder every day to succesfully create some buzz online. It’s true that a succesful “word of mouse” campaign is always cheaper to produce than, say, a street ad campaign. And yes, it’s a perfect way to support a bigger ad campaign, or reach a different, more “webby” target group. But if a viral campaign is not handled right, it might hit you in the face, and sometimes even harm your brand. Or worse: be ignored completely, like the majority of them. All you can do is: avoid common mistakes, unleash the virus, wait and pray.

And yet we can’t give up hope and can’t stop trying to make it work because intuitively we know that word-of-mouth has always been the best and most inexpensive form of advertising.  Read the Report and then think it through a bit.

Participation Fundraising, when fully mature, just may be our answer to raising more, with less. 

While I realize there are many nonprofit organizations using viral campaigns to raise funds, I recently came across one worth a closer look for reasons explained later.  Fight Hunger: Walk the World is conducting viral video contest.  The winner receives a chance to win a trip to film a WFP school feeding project in a developing world. 

Fight Hunger

 

 

 

 

 

 

 

 

 

 

 

Nope, this is not a new story — Beth’s Blog has written about it, as has Netsquared and Citizen Brand (I’m sure I’ve omitted others.)

However, here are my takaways:

  • It’s a fresh, new and innovative way to bond a donor to the organization.
  • It hits the target audience (youth/young adult) right down-the-middle.  When I showed this to my teenage son, he jumped at the chance to give it a try.  Haven’t seen this much excitement since the PSP.
  • The contest pay-off is substantial. The winner receives a filming trip and the video will be used in the upcoming Fight Hunger ad campaign.
  • The web site copy sticks to the mission of the organization. “Everyone who enters is a winner because by sharing your creativity you’re joining our global movement to end child hunger by 2015.”  There’s no fluff here to get the reader sidetracked.
  • The contest and rules are easily understood and clearly stated.
  • Readers can further spread the word about the campaign by adding one of several banner options to websites and blogs. Nice way to extend the idea beyond the contest landing page.
  • And in addition to everything else…you can donate to Fight Hunger right from the contest site. If you don’t ask, you won’t get.

Has the public responded?  I dunno.  I searched for the keyword “fhvideo” on YouTube, Google Video, blip.tv and ourmedia.org and didn’t find anything.  I’m sure I was doing something wrong. 

I’d love to hear from others out there that have had success with viral video or photo campaigns.  I guess I’d have to define success, but maybe I’ll let you do that.

Just a quick note to point you to a most excellent article by Peter Deitz, “Social Networking and Group Fundraising.”  Actually, this article points to the main web post, “How to Use the Internet for Group Fundraising”.  Peter has written one of the most practical pieces I’ve read on the subject of how to approach a viral fundraising campaign.  Here’s an excerpt:

In the last four years, the number of websites that help individuals design and implement their own group fundraising campaigns has exploded. Networks of friends, family, and activists can now raise money effecitvely and collectively for any number of causes. But with all the options available, sometimes it is difficult to know which platform to choose and how best to put it to use.

This guide features:

  1. 5 questions to ask yourself before starting a fundraising campaign, and
  2. 3 factors to consider when choosing a group fundraising platform.

The phenomenon goes by several names: viral fundraising, team fundraising, grassroots fundraising, group fundraising, and even network-centric fundraising. In each case, the concept is the same.

An individual or group creates a page on a website and sets a fundraising goal on behalf of a non-profit organization or project. The initiator then emails friends and family requesting financial support for the cause.

On occasion, friends and family are so enthusiastic that they forward the announcement to their individual networks. Sometimes news of the project reaches the “blogosphere” or catches the attention of a journalist.

Suddenly thousands of people are responding and the fundraising goal is met in record time. Well, that’s the best case scenario. More often than not, close friends, family, and a few anonymous philanthropists come through with the cash needed to meet the fundraising goal.

Very good stuff.  Thanks Peter.

In most nonprofit organizations, a tension exists between fundraising disciplines to determine who “gets the credit” for certain types of donor solicitations.  In this day of accountability, ROI metrics and budet struggles, stuggling over initial donation source codes has become, sadly, standard operating procedure.   For example, departments responsible for lower-end donors (typically direct mail solicitations) find themselves at odds with the major donor development group after the big donor mails in a big check to a routine direct mail appeal. 

Enter the online donation transaction and things really heat up.

I recommend the following article, “Smashing Through Reporting Silos” by, Duncan Rein, CEO of Silas Partners.  Here’s a quick summary:

“Organizations that evaluate online success by looking at online revenue exclusively are likely to conclude that their online efforts are more and more successful over the next several years. The Harvard Initiative on Social Enterprise estimates that up to 30% of all donations will be raised online by the Year 2010. Therefore, it is likely that all nonprofits will see their online revenue increase, whether or not they are doing a good job online.”

“Furthermore, we believe that the value of online communication efforts are often under-estimated by organizations that have not instituted a framework for integrated reporting due to the hidden boost an effective online presence gives to all offline communication initiatives.”

The bottom line? Begin now to develop an accurate and integrated reporting framework. Assemple your team to perform a rigorous analysis of how donor communications affect each other and learn how each appeal effort interacts with each other.  Tear down the silos. We are in a New Day and we need to give this issue serious attention.  

Until this happens, we’re only guessing.

(I encourage everyone to get this report!) 

San Francisco, October 17, 2006 - The Direct Marketing Association (DMA) today released its 2006 Response Rate Trends Report, containing some of the most sought-after data on the benchmarks of successful direct marketing campaigns.

“In providing research and information about direct marketing, our most asked questions are what is a typical response rate and what channel will yield the best response for a particular direct marketing campaign,” said Anna Chernis, DMA’s senior research manager. “This report provides a dependable and robust benchmark for a wide range of industries and campaign types.”

In the report, four direct marketing objectives are isolated and reported on separately: direct order, lead generation, traffic building, and fundraising. The report also provides breakouts by direct marketing channel and type of list used (house file vs. prospect), as well as the market (consumer vs. business-to-business) and the industry being advertised.

Among the findings of this year’s report: · Direct Order & Fundraising: For direct marketers whose primary objective was to solicit direct-order sales or motivate customers to make a contribution, Catalog (2.30%) and Direct Mail (2.18%) produced the highest response rates.

Lead Generation: Telephone (2.60%) and E-mail (2.45%) produced the highest response rates for direct marketers whose primary objective was to generate leads.

Traffic Building: Catalog (10.34%) and Telephone (7.83%) have the highest response rates for traffic building, although these figures are based on a small sample of only five campaigns for Catalog and four campaigns for Telephone.

House File v. Prospects: House-file campaigns generally outperformed prospecting campaigns.

Consumer v. Business-to-Business Markets: When used for direct-order generation and fundraising, Direct Mail and Catalog work better in consumer markets. Other media, however, reported their highest response rates in the business-to-business market. Lead-generation and traffic-building campaigns both reported higher response rates for consumer audiences vs. B-to-B. Seven Media, 19 Industry Categories, 30 Products & Services.

The DMA 2006 Response Rate Trends Report includes data for more than 1,500 campaigns received in 2004, 2005 and 2006. For the first time, the report includes trend overviews. The report looks at seven media channels that may have been used solo or in combination to achieve specific campaign objectives: direct mail (flat), catalog, e-mail, inserts, outbound telephone, newspaper, and magazine. In addition, information is provided for 19 major industry categories consistent with the North American Industry Classification System (NAICS), as well as a selection of 30 specific products and services.

The full report is priced at $245 for DMA members ($445 for non-members). It can be ordered through DMA Book Distribution Center by calling 1.800.344.8328 (US) or +1.610.461.3548 (internationally) and online at www.the-dma.org/bookstore.

Source: Direct Marketing Association